Return Policy

Return Policy

We want you to love your Haunted Haven order. If something isn't right, here's how returns work.

Return Window

You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Contact us at starkeyk65@gmail.com with your order number and the reason for the return. We'll confirm the return details and next steps by email.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo of the item, and we'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. If in doubt, reach out before purchasing and we'll clarify.